Introduction

Welcome to our website, www.theyindi.com (hereinafter referred to as "the Site" or "we"). At YINDI, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase on our Site. Please take a moment to review this Privacy Policy to understand how we handle your data.

Contact Information

If you have any questions, need further information about our privacy practices, or wish to make a complaint, you can reach us via email at store@theyindi.com or by our online contact form - https://theyindi.com/pages/contact

Collecting Personal Information

When you interact with our Site, we collect various information, including details about your device and your interactions. This information helps us deliver our services effectively. Here's an overview of the Personal Information we collect and why:

Device Information

• Purpose of Collection: We collect device information to ensure our Site functions correctly and to analyze user interactions, helping us optimize your experience.
• Collection Source: Device information is gathered automatically when you visit our Site, using tracking technologies like cookies, log files, web beacons, tags, or pixels.
• Disclosure for Business Purposes: We share this information with our processor, Shopify.
• Personal Information Collected: Device type, web browser version, IP address, time zone, cookie data, pages or products viewed, search terms used, and your interactions with our Site.

Order Information

• Purpose of Collection: We collect order information to provide our products and services, including processing payments, arranging shipping, generating invoices, confirming orders, communicating with you, detecting potential risks or fraud, and offering information or advertisements tailored to your preferences.
• Collection Source: You provide this information when making a purchase.
• Disclosure for Business Purposes: We share this information with our processor, Shopify, and other relevant vendors related to order fulfillment.
• Personal Information Collected: Name, billing address, shipping address, payment details (such as credit card numbers or other accepted payment methods), email address, and phone number.

Customer Support Information

• Purpose of Collection: We collect this information to provide customer support services.
• Collection Source: This information is obtained directly from you when you seek customer support.
• Disclosure for Business Purposes: We may share this information with third-party service providers who assist in customer support.
• Personal Information Collected: Any additional information necessary to provide customer support.

Sharing Personal Information

We may share your Personal Information with service providers who assist us in delivering our services and fulfilling our contractual obligations, as described earlier. For example:

• We use Shopify to power our online store. You can learn more about Shopify's handling of your Personal Information by reviewing their Privacy Policy here.
• We may share your Personal Information to comply with relevant laws and regulations, respond to legal requests, or protect our rights.

 

Behavioral Advertising

As previously mentioned, we may use your Personal Information to provide you with targeted advertisements and marketing communications that we believe may be of interest to you. For example:

We use Google Analytics to better understand how our customers use our Site. More details about how Google handles your Personal Information can be found here. You can also opt-out of Google Analytics by visiting this link.

[Insert if you use a third-party marketing app that collects information about buyer activity on your site] We share information about your Site usage, purchases, and interactions with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or similar technologies, depending on your location.

 We use Shopify Audiences to display ads on other websites with our advertising partners to buyers who have made purchases with other Shopify merchants and may be interested in our offerings. We also share information about your Site usage, purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you might find appealing.

For a deeper understanding of how targeted advertising operates, you can visit the Network Advertising Initiative's ("NAI") educational page here.

You can opt out of targeted advertising through the following links provided by the relevant services:

• Facebook
• Google
• Bing

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal here.

Using Personal Information

We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfilling orders, and keeping you informed about new products, services, and offers.

Lawful Basis

In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your Personal Information under the following lawful bases:

• Your consent
• The performance of the contract between you and the Site
• Compliance with our legal obligations
• To protect your vital interests
• To perform a task carried out in the public interest
• For our legitimate interests, which do not override your fundamental rights and freedoms

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you request its erasure. For more information on your right of erasure, please refer to the 'Your Rights' section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) that has a legal effect on you or significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor, Shopify, uses limited automated decision-making to prevent fraud, which does not have a legal or otherwise significant effect on you. Services involving elements of automated decision-making include:

• Temporary blacklisting of IP addresses associated with repeated failed transactions, with the blacklist persisting for a small number of hours.
• Temporary blacklisting of credit cards associated with

 

Sale of Personal Information under CCPA

As per the California Consumer Privacy Act of 2018 ("CCPA"), our Site DOES NOT engage in the sale of Personal Information.

GDPR

If you are a resident of the European Economic Area ("EEA"), you have the following rights under the General Data Protection Regulation ("GDPR"):

• Access: You have the right to access the Personal Information we hold about you.
• Portability: You can request the transfer of your Personal Information to a new service.
• Correction and Update: You may ask that your Personal Information be corrected or updated.
• Erasure: You have the right to request the erasure of your Personal Information.

If you would like to exercise these rights, please contact us using the provided contact information above. Alternatively, you can follow the instructions for sending access, erasure, correction, and portability requests as specified.

Your Personal Information may initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information about how data transfers comply with the GDPR, please review Shopify’s GDPR Whitepaper here.

CCPA

If you are a resident of California, you have the following rights under the California Consumer Privacy Act ("CCPA"):

• Right to Know: You can request access to the Personal Information we have about you.
• Portability: You may request the transfer of your Personal Information to a new service.
• Correction and Update: You have the right to ask that your Personal Information be corrected or updated.
• Erasure: You may request the erasure of your Personal Information.

If you would like to exercise these rights, please contact us using the provided contact information above. Alternatively, you can follow the instructions for sending access, erasure, correction, and portability requests as specified.

If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address provided.

Cookies

A cookie is a small piece of data that is downloaded to your computer or device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by enabling the website to remember your actions and preferences, such as login information and region selection, so you don't have to re-enter them each time you return to the site or navigate from one page to another. Additionally, cookies provide insights into how users interact with the website, such as whether they are first-time visitors or frequent users.

We use the following cookies to optimize your experience on our Site and deliver our services.

[Please ensure this list is consistent with Shopify's current list of cookies on the merchant storefront: Shopify Cookies]

Cookies Necessary for the Functioning of the Store: